As new insurance options become available through the state health insurance marketplaces, you may need to cancel or change your current individual health insurance policy. But how? By canceling your individual health insurance policy the right way, you protect yourself financially and protect your future coverage. Read on to learn about the right way to cancel or change your health insurance policy. There are other affordable health insurance plans out there.

Call Your Insurance Company

You need to call your insurance company. The number is usually located on the back of your insurance card. Sending an email or mailing a letter is not sufficient. Most insurance companies require the policyholder to call directly. Be sure to check the “terms of cancellation” in your policy

Ask Your Insurance Agent

The insurance representative you speak with will confirm the steps you must complete to successfully cancel your insurance. Every insurance company has their own cancellation policy that you need to follow exactly. For example, some insurance companies require that you fax or mail them a letter confirming your cancellation after an initial phone conversation.

Make Sure to Get Confirmation Numbers

When you speak with the insurance representative, write down the representative’s name and the cancellation confirmation number. This information is vital, should any administrative errors occur during the process. It will be much easier to resolve any problems with this documentation.

Can I Get a Refund?

If you paid in full for a one-year policy and you want to cancel it before the policy ends, ask the insurance representative if you can be reimbursed for the remaining months. Many companies will compensate you for the time left on your policy.

When Should I Purchase a New Policy?

Do not cancel your old family health insurance policy until you have received a new policy and reviewed the coverage.  At the same time, do not overlap major medical policies. It is not allowed by law and you cannot submit claims to two different major medical policies.

Know Your Rights

Each state provides important consumer protections through state law. These may include: the appeal of coverage decisions within the insurance company, the appeal of coverage decisions to an impartial external reviewer, prompt payment of claims, access to certain specialists and health care provider, coverage of specific treatments and services, etc.  Every state has an insurance department that is ready to help you with any question or complaint you may have about your coverage. To find out more, contact your state insurance department.


When it comes to changing or canceling your family health insurance policy, it is important that you do so the correct way. By following the above steps you could potentially save yourself thousands of dollars! If you have any other questions regarding canceling or changing your current policy, please speak to a representative at affordable health insurance today!